Customer Service

Find answers about ordering, delivery, payments, and returns.

Frequently asked questions

Do you deliver outside Kathmandu?

Yes. We deliver across Nepal. Kathmandu Valley orders usually arrive within 2–4 business days. Other cities and remote areas typically take 3–7 business days depending on location.

What are your delivery charges?

Which payment methods do you accept?

How do I track my order?

What is your return policy?

What if I receive a damaged or wrong book?

Can I place bulk or school orders?

Are your books original and latest editions?

Who should I contact — Sales or Accounts?

I forgot my password. How do I sign in?

Delivery information

Standard delivery — NPR 100 nationwide (3–7 business days).

Free delivery on orders above NPR 2,000.

We deliver across Kathmandu and major cities in Nepal. Remote areas may take a little longer.

Returns & refunds

Unopened items may be returned within 7 days of delivery.

Academic books and textbooks must be in original, resaleable condition.

For damaged or incorrect items, contact us within 48 hours of delivery with your order number.

How to order

Browse products or search by title, author, or category.
Add items to your cart or use Buy Now for a single item.
Sign in or create an account to save your cart.
Contact our sales team with your cart details to place a cash-on-delivery order.
We will confirm your order and arrange delivery.

Payment help

Cash on delivery

We currently accept cash on delivery (COD) when your order is delivered.

Add items to your cart, then call Sales at 9802378610 or email us to complete your order.

Online payment options will be added in a future release.

Get in touch

If you are interested in working with us, please get in touch.

Gyanvriksha Books & Stationery
Kathmandu, Nepal

gyanvrikse@gmail.com

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